FAQs

Welcome to the FAQs page for Aglory Hair and Cosmetics! Here, we’ve compiled a list of frequently asked questions to help answer any inquiries you may have.

 From our return policy to our contact and product information, we strive to provide our customers with transparent and helpful information. If you can’t find what you’re looking for, please don’t hesitate to reach out to us directly via phone or email. Thank you for choosing Aglory Hair and Cosmetics for all of your hair and cosmetic needs.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

You can contact Aglory Hair and Cosmetics by calling 01322 333 305 or 0744 6841 404, or by emailing info@agloryhairandcosmetics.com

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@agloryhairandcosmetics.com. For your return to be accepted, the item must be unopened, unused, and in the same condition as when it was originally sent out to you. We're committed to ensuring your satisfaction, and we appreciate your understanding of our return policy.

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

No, for health and safety reasons, certain types of hair and beauty products cannot be returned. These include products that have been opened or used, as well as items that are considered personal care goods, such as makeup, skincare, and hair care products. Additionally, we do not accept returns on items that have been customised or personalised.
Please note: certain hair and beauty items may also be non-returnable due to their nature, such as hair extensions and wigs, as they are designed to be worn and cannot be resold once opened. If you have any questions or concerns about the return policy for a specific product, please contact us for more information.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Afro and Caribbean hair should be washed at least once a week. Washing too frequently can strip the hair of its natural oils, leading to dryness and breakage. However, if you exercise frequently or your hair gets particularly dirty or oily, you may need to wash it more often. Browse our selection of haircare products!

Afro and Caribbean hair tends to dry out quicker than European hair it's important to keep it well moisturised. One of the best ways to do this is to use a leave-in conditioner or hair oil. Look for products that contain natural oils like coconut oil, jojoba oil, or shea butter, as these are great for nourishing the hair and locking in moisture. Explore our range of moisturisers for this hair type!

There are several types of hair extensions available for all hair types, including clip-ins, sew-ins, tape-ins, and fusion extensions. Each type has its own pros and cons, so it's important to consider your lifestyle, budget, and hair goals when selecting the right type of hair extensions for you. If you need some help – simply contact us for more information, our hair consultants will be glad to assist.

Swimming with hair extensions is generally not recommended, as chlorine and salt water can damage the hair and cause tangling. If you do decide to swim with extensions, it's important to rinse your hair thoroughly with fresh water immediately after swimming and use a leave-in conditioner to help detangle the hair. It's also recommended to wear a swim cap to protect the extensions from the water.

The care and maintenance of your hair extensions will depend on the type of extensions you have and the hair type used. Generally, it's recommended to avoid using heavy products or excessive heat on the extensions and to use a gentle shampoo and conditioner designed for extensions. It's also important to detangle the extensions gently and avoid sleeping with wet hair.

The essential skin care products include a gentle cleanser, moisturiser, and sunscreen. These three products can help keep your skin clean, hydrated, and protected from the sun's harmful rays. Depending on your skin type and concerns, you may also want to incorporate additional products like vitamin oils or exfoliators into your routine. We have a wide range of skincare products for all skin types.

It's important to test foundation shades on your skin before purchasing to ensure a good match. The best place to test foundation is on your jawline, as this area is closest to your natural skin tone. It's also important to consider your skin's undertones, as some foundations may have warm or cool undertones that can affect how the shade appears on your skin. We stock a range of makeup products for flawless looks.

You can use beard oil daily, or as often as needed to keep your beard hair and skin hydrated and healthy. Some men prefer to use it in the morning after washing their face and beard, while others prefer to use it at night before going to bed. The frequency of use will depend on your individual needs and preferences. Explore our men’s grooming products for more.

The amount of beard oil you should use will depend on the length and thickness of your beard. Generally, a few drops of oil are sufficient for short beards, while longer beards may require more oil. Start with a small amount and add more as needed, being careful not to over-saturate your beard with oil. Explore our men’s grooming products for more.